Littlethorpe shop: How to order

Choosing your pots

In the menu on the left of this page you'll find a catalogue section with all the products split into type:

Under each item there are the various sizes available and price of each.

Next to this there is an add to my order button. Click this to start the buying process.

You can update your order any time by following the My order link to on each page and in the left menu under Shop.

When you're ready, submit the order form and we'll contact you to confirm the postage and packaging costs and availability of pots to check you are happy to proceed with the order.

Packaging and delivery costs

The exact cost of packaging/postage is very order specific as it is possible to safely pack some pots inside each other and this can lead to a significant reduction in price.

Packaging and postage is charged at 'cost' price (minimum of £15.50 per box) and we make every effort to keep these to a minimum.

Timescales and sizes

Most pots are made to order and we will dispatch these as soon as they become available once payment has been made. Pots made to complete an order are started as soon as you confirm you wish to proceed with an order and usually take 4 to 6 weeks to complete (4 weeks to make, dry and fire the smaller pots, 6 weeks for bigger pots as they have to be dried slower).

The sizes detailed in the catalogue section of this web page are the external dimentions. We endeavour to make the pots to the listed sizes but differences in the clay and the fact that our pots are handmade may result in minor differences in size, shape and tone of colour.

Quality Assurance

All of our pots are wheel thrownby hand (not pressed and completed on a wheel) and carry our Littlethorpe stamp to show their authenticity.

As you will see from our webpage our clay is dug on site, is not mixed and has no colour additives added to it, which can lead to a minor colour variation in finish between batches of pots depending on the sand content of the clay. Our clay also contains lime as a background impurity which can leave very small white specks on fired pots; this is purely a cosmetic consequence of working with a natural substance and does not affect the integrity of the pot in any way.

Our pots are frost proof and will last for years but please do ensure that the drainage holes in the bottom of our pots and around the base of our bigger pots are kept free of soil. As long as any water that gets in can get out, then they can stand out all winter and do not require 'feet' to raise them off the ground.

All of our pots are individually checked prior to postage and packaging.

Cancellation of order

Should you wish to cancel your order at any point before dispatch (with the exception of personalised or bespoke non-catalogue pots) we will offer a full refund.

Breakages

On delivery we kindly ask that the pots are checked on the day of arrival, as we have 24 hours to notify our courier of any breakages for insurance purposes. Any breakages must be reported to us by email at sales@littlethorpepotteries.co.uk and please include photographic evidence as this is also required by the courier for insurance purposes.

We will then contact you to arrange a satisfactory resolution, be it a replacement pot or refund.

Money Back Guarantee and Refunds

If you are dissatisfied with your purchase or change your mind (within 48 hours of delivery) we will refund you the cost of the pots, minus P&P charges, when these are returned undamaged within 21 days of delivery. The customer is responsible for the cost of the returns and ensuring the pots are appropriately packed. We are able to provide you with return labels if you are happy to use our courier. Any refund on the product will be made by BACS and will not include the cost of the return.

Commissioned work and personalised pots

If you have a particular design in mind or message you would like adding to one of our pots please email us.

For more details see our Commissioned work page.